A new study by mobile device repair company FixYa
examined a key factor in cell phone usage rarely able to be judged by buyers at the time of sale, but one of the most important in ongoing loyalty and value: reliability
. From almost three quarters of a million problem reports, Apple's smartphones overall (and the iPhone 5 in particular) were found to be nearly three times
more reliable than its nearest competition, Samsung. Google-owned Motorola's phones scored the worst of the four major brands examined.